Development and preliminary evaluation of a training workshop for the collection of patient-reported outcome (PRO) interview data by research support staff. Academic Article uri icon

Overview

abstract

  • This paper describes the development and initial evaluation of a didactic curriculum to prepare research support staff with the core knowledge and skills required to collect patient-reported outcomes (PROs) via interviews. Research support staff members (N = 77) were recruited for eight separate workshops, each consisting of a didactic presentation followed by role-play scenarios with trained actors depicting common scenarios they may encounter as part of patient interaction. Trainees were observed and received feedback on their performance from trained facilitators and peers. In comparison to their pre-training assessment, trainees showed significant improvement in their confidence to conduct a research interview, handle a distressed participant, manage a wandering interview, ask participants sensitive questions, and handle irritated patients. Training research support staff in the effective collection of PROs via patient interviews can improve the confidence of these individuals in interacting with patients, which can ultimately lead to increased accuracy of data collection.

publication date

  • March 1, 2013

Research

keywords

  • Data Collection
  • Patient-Centered Care
  • Self Report
  • Staff Development

Identity

PubMed Central ID

  • PMC3869186

Scopus Document Identifier

  • 84875651088

Digital Object Identifier (DOI)

  • 10.1007/s13187-012-0427-z

PubMed ID

  • 23090591

Additional Document Info

volume

  • 28

issue

  • 1